USB 3.0 Connectivity

The camera comes with a physical USB 3.0 port for fast and reliable data transfers,

There is nothing new to say about using the USB 3.0 connection; it's just plug-and-play. However, it is important to mention a frustrating scenario we occasionally encounter that depends on external factors outside the camera.

We occasionally receive a support request mentioning that "a camera is recognized as a USB 2.0 device instead of USB 3.0 on Windows". This generally gets corrected after unplugging and plugging it again. This is not specific to our cameras; it can happen with any USB 3.0 device.

After helping multiple users troubleshoot the issue, we can tell that so far, the problem has been either a misconfiguration in Windows, a problem with the computer's physical USB port, or a bad USB cable.

To troubleshoot the issue of your camera being recognized as a USB 2.0 device instead of USB3.0 on Windows, follow these steps:

1- Check the USB Port: Ensure the camera is plugged into a USB 3.0 port on your computer. USB 3.0 ports are usually marked with a blue color inside the port or have "SS" (SuperSpeed) next to them.

2- Verify Cable Quality: Use a USB 3.0 cable, preferably the one we sent. A USB 2.0 cable will limit the connection to USB 2.0 speeds.

3- Update USB Drivers:

  • Open Device Manager by right-clicking the Start button and selecting "Device Manager."
  • Expand the "Universal Serial Bus Controllers" section.
  • Right-click on each USB controller and select "Update driver."
  • Choose "Search automatically for updated driver software" and follow any prompts to install updated drivers.

4- BIOS/UEFI Settings:

  • Restart your computer and enter the BIOS/UEFI settings (usually by pressing a key like F2, Del, or Esc during boot-up).
  • Check if there is an option to enable or configure USB 3.0 support and ensure it is enabled.
  • Save changes and exit the BIOS/UEFI.

5- Windows Update:

  • Go to Settings > Update & Security > Windows Update and check for updates.
  • Install any available updates and restart your computer if necessary.

6- Check Power Management Settings:

  • In Device Manager, right-click each USB Root Hub and select "Properties."
  • Go to the "Power Management" tab and uncheck "Allow the computer to turn off this device to save power."
  • Click "OK" to apply the changes.

7- Use Different USB Port:

  • Try connecting the camera to a different USB 3.0 port on your computer. Sometimes, individual ports may have issues, or a contact may be damaged.

If these steps do not resolve the issue, there might be a hardware compatibility problem or a deeper issue with the USB 3.0 controller on your motherboard. In such cases, consulting your computer's technical support might be necessary.