Your satisfaction is our number one priority. If you are not happy with a product purchased from us, we will accept return or replacement requests within 30 days from the date that you received the merchandise as long as it hasn't been damaged by missuse.

After 30 days the normal warranty will apply.

We are a small business and refunds always have a cost to us; therefore, in order to minimize potential missuse while providing a fair return policy, we are incluiding the following conditions into our return policy.

1. For products purchased at GetOGMA.com, you must initiate the return process by requesting an RMA number through our online contact form located at https://getogma.com/contact. In your return request, you must indicate the following:

   • the date of purchase,

   • the order number, 

   • a form of contact to reach you (email or phone),

   • whether you want a refund or a replacement,

   • and describe any issues you have found with the product, if any.

2. For products purchased through our authorized vendors, you should contact the specific vendor from whom you purchased the product and follow their return policy if they have one.

3. If a free or other promotional product was included with the purchase of the product being returned, all free or promotional products must be returned to qualify for a refund.

4. You will be responsible for the shipping costs of the return.

5. Once we receive the product, we will inspect it to determine the following:

   1. The initial shipping cost may be deducted from the refund at our discretion.

   2. At our discretion, on purchases above $500, we may deduct a 3% credit card fee from the total to be refunded. This is because the credit card processing company doesn't refund their commissions to us.

   3. We won't apply a restocking fee for the first 3 returns if the item is new or unused.

   4. If the item is open, the packaging is damaged, or shows minor wear and tear, we must apply a restocking fee. We must discount the product's price to resell it on clearance.

   5. If the item shows substantial wear and tear, we will deny the refund. Under this uncommon scenario, the product will be returned to the customer upon payment of the shipping expenses.

To return your product for a refund or repair, please follow these steps:

1. Use our contact form to request a Return Merchandise Authorization (RMA) number. Sending a product without an RMA will make it difficult or impossible for us to track your return.
2. Pack the product, power unit, and accessories similarly to what was sent to you. If your product came inside a hard case, put it inside it.
3. If you received an item at a discounted price or free of charge as part of your purchase, please include it with your return.
4. Then, place the product inside a sturdy cardboard box. You may use the original box, if you have it, or use a box similar to the one available at https://www.walmart.com/ip/Pen-Gear-Recycled-Shipping-Boxes-15L-x-12W-x-10H-Kraft/124248625.
5. If you choose another box, ensure it is large enough to accommodate the product and padding material.
6. Use the original bubble wrap, or alternatively, use newspapers or other suitable materials to cushion the product securely.
7. In the box, include a note with the Return Merchandise Authorization (RMA) number.
8. Send the package to the following address:
   OGMAvision LLC
   555 Fayetteville St, Suite 201
   Raleigh, NC 27601
9. We recommend buying insurance for the shipment's total value and obtaining a tracking code.
10. Once you have shipped the item, please email us the tracking code.

Thank you for your cooperation.