The GP678C and GP678M cameras feature a physical USB 3.0 port for fast and reliable data transfers. Using the USB 3.0 connection is straightforward and plug-and-play. However, occasionally, users report that the camera "is recognized as a USB 2.0 device instead of USB 3.0 on Windows". This issue is typically resolved by unplugging and reconnecting the camera. It's worth noting that this can occur with any USB 3.0 device, not just our cameras.
If you encounter this issue and can't resolve it by reconnecting the USB cable, consult the troubleshooting guide that we wrote for the user manual of the cooled cameras at https://getogma.com/manual/ap26/usb3